Last updated: 23 July 2026

Introduction

PMX Health (“PMX”, “we”, “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or use the PMX Health mobile application (the “App”). By accessing or using our website, App, and services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us or authorize us to access when you use our services:

• Contact and account information: your name, email address, phone number, and login credentials.
• Demographic information: date of birth, gender, preferred languages, country, and postal code.
• Health and medical information: medical history, health assessments and questionnaires, diagnostic laboratory results and biomarker data, prescriptions and care plans, consultation records, and health journal entries (such as meals, activity, and related photos) that you create in the App.
• Apple Health (HealthKit) and wearable data: with your explicit permission, the App reads health and fitness data from Apple Health and from wearable devices you choose to connect (for example: activity, steps, sleep, heart rate, and body measurements). With your permission, the App may also write health records back to Apple Health to keep your records in sync.
• Photos and camera: if you grant permission, we access your camera and photo library so you can scan documents, upload medical reports, add meal photos, and set a profile picture.
• Payment information: enrollment in our programs is purchased through our website and enrollment team, where payments are handled by our payment processors; we do not store your full card details. The App itself does not process payments.
• Usage and device information: IP address, device type, operating system, and in-app interaction data used for analytics and service improvement.
• Cookies and tracking technologies on our website (see our Cookie Policy).

How We Use Your Information

We use the information we collect to:

• Provide our clinical and preventive health services, including review of your health data by your PMX care team;
• Personalize your health dashboard, action plans, and recommendations;
• Schedule and manage doctor consultations and diagnostic laboratory tests;
• Operate, maintain, and improve the App and our services;
• Respond to your inquiries and requests;
• Send you service communications, and, separately and with opt-out, marketing communications (see “Apple Health, Wearables, and Health Data Commitments” below: health data is never used for marketing);
• Conduct internal research and analyze usage patterns to improve health management, in de-identified or aggregated form wherever possible;
• Comply with legal obligations; and
• Protect the rights, privacy, safety, or property of PMX, our members, or others.
• For any other purpose with your consent: provided that health data always remains subject to the commitments in “Apple Health, Wearables, and Health Data Commitments” below.

Apple Health, Wearables, and Health Data Commitments

We treat data obtained from Apple Health (HealthKit) and connected wearables, and all other health information, with heightened protection:

• We use this data solely to provide and improve the App’s health features, such as your health dashboard, biomarker tracking, journals, action plans, and review by the PMX clinical team responsible for your care.
• We never use health data, including HealthKit or wearable data, for advertising, marketing, or use-based data-mining purposes.
• We never sell health data, and we never share it with data brokers, advertising networks, or analytics platforms.
• We never disclose health data to third parties for their own purposes. Health data is shared only with the PMX clinical team involved in your care and with service providers strictly as necessary to operate the service (for example, secure cloud hosting and diagnostic laboratory partners), under confidentiality and data-protection obligations.
• The App requests access to Apple Health and wearable data only with your explicit, granular permission, and explains the purpose at the time of the request.
• You can revoke the App’s access to Apple Health at any time in the iOS Health app (Sharing → Apps → PMX Health) or in iOS Settings → Privacy & Security → Health, and you can disconnect wearable devices at any time inside the App. Revoking access does not delete data previously collected; you may request deletion as described below.

Information Sharing

We may share your personal information only in the following circumstances:

• With your consent;
• With members of your care team and, where you have set it up, family members you have authorized on your account;
• With service providers who assist us in operating our services, such as secure cloud hosting, diagnostic laboratory partners (to fulfil tests you book), wearable data platforms (to sync devices you connect), payment processing, and communications, bound by confidentiality obligations and permitted to use your information only to provide services to us;
• To comply with legal obligations, court orders, or lawful requests by public authorities;
• In connection with a sale, merger, or acquisition of all or part of our business, in which case health data remains subject to the commitments in this policy; and
• To protect the rights, privacy, safety, or property of PMX, our members, or others.

For clarity: the “sharing” described above never includes the sale of your data or the use of your health data for third-party advertising or marketing.

Data Security

We use administrative, technical, and physical safeguards designed to protect your personal information, including encryption of data in transit and at rest, and health data stored on your device is encrypted. Our safeguards are aligned with applicable law, including India’s Digital Personal Data Protection Act, and with recognized healthcare privacy standards. However, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Medical records are retained as required by applicable law and clinical record-keeping regulations. When retention is no longer required, we delete or de-identify your information.

Your Choices and Rights

• Access, correction, deletion: you can access and update your information in the App, or contact us to access, correct, or delete your personal information.
• Account deletion: you can request deletion of your account and associated personal data in the App under Profile → Settings, or by contacting us at hello@pmxhealth.com. We will complete verified deletion requests within 30 days, subject to records we are legally required to retain.
• Apple Health / wearables: revoke access at any time as described above.
• Marketing: unsubscribe from marketing communications via the link in our emails. Health data is never used for marketing.
• Information you provide when you contact us or participate in surveys, promotions, or events.
• Usage and device information: IP address, browser type, device type, operating system, and in-app interaction data used for analytics and service improvement.
• Cookies: adjust your browser settings to refuse cookies; this may affect some website features.

International Data Transfers

Your information may be stored and processed in countries other than your own, including India and the regions where our cloud providers operate. We take steps to ensure your information receives an adequate level of protection wherever it is processed.

Children’s Privacy

Our website, App, and services are not intended for individuals under the age of 18. We do not knowingly collect or maintain personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The most current version will be posted on our website, and material changes affecting health data will be notified in the App.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at hello@pmxhealth.com.